AI that wins your security company the answer, not just the install

ServiceHarness is an AI Chief Revenue Officer for security and smart home companies. Ten AI agents chase every open camera and alarm quote, ask for Google reviews after installs, run renewal touches so monitoring accounts don't lapse, court the realtors and builders who refer installs, track whether ChatGPT and Google AI recommend you against ADT and Vivint and fix why not, and publish town pages that rank. Every message waits for your approval.

Installs are won in the answer (the search results and AI recommendations a homeowner sees when they ask who to trust) and in the follow-up, because a security quote competes with a national sales machine that never goes quiet. Showing up in the answers, responding fast, and chasing every open quote on a schedule are exactly the jobs the agents run.

Plans start at $60/month (Starter), with Growth at $100/month and Scale at $200/month. Chat with your AI CRO is unlimited and free on every plan. No setup fee, no contract, and you can grade your business free before signing up.

The same coverage with people (part-time marketing coordinator, local SEO retainer, review service, content writer, follow-up help) runs $5,500–$10,500 a month at market rates. At the $60 entry plan that's $5,440–$10,440 kept monthly, about $65,000–$125,000 a year.

Assistants recommend the companies that trusted sources document best, which is why ADT and Vivint took three of five slots in our Summit audit while the field's most-reviewed local went unnamed. Matching their documentation for your towns (service pages, directory profiles, fresh reviews) is exactly what the GEO, Content and SEO agents produce, measured weekly against live answers.

On the things buyers actually experience, locals usually win: faster installs, no long contracts pushed, better reviews. The nationals win the documentation layer: a page for every town, presence on every directory, affiliate reviews everywhere. That layer is finite, replicable work for your towns, and the agents grind it out weekly while you're on ladders.

Monitoring is the annuity: a plan renewing monthly for years turns each install into recurring revenue and each customer into a pipeline for camera additions and automation upgrades. Accounts lapse silently when nobody checks in, so the Referral Agent drafts renewal touches before the lapse and the Collections Agent keeps plan invoices current.

In the 26 live packs we measured, ranked businesses carried a median of 41 reviews, 97% listed hours, and leaders held 10+ photos with a median of 67 reviews. The live Summit security field carried a median of 37.5 reviews. The pack rewards continuously maintained profiles, and that upkeep is exactly what the agents run.

It includes one: customers, systems, quotes and monitoring plans live in it, but the difference is that the agents work the database instead of waiting for you to. The open quote gets chased, the plan anniversary gets its renewal touch, the aging invoice gets a nudge, all drafted for your approval.

No. Only 20% of the 1,473 licensed contractors we analyzed have one. The agents start where security work actually comes from: your Google profile, reviews, referrals and follow-up. The Content and SEO agents make a website count when you're ready to fight the nationals' town-page machine.

GEO, generative engine optimization, is making sure AI assistants name your company when a homeowner asks who should install their cameras or alarm. It's won with documentation in the sources assistants read, where national brands currently dominate. ServiceHarness asks the real questions weekly, records who wins the slots, and closes your gaps town by town.

From ServiceHarness's own analysis of 1,473 licensed home-service contractors in Union County, New Jersey (July 2026): every website graded, 26 live map packs measured, and AI assistants asked real buyer questions with answers recorded. The Summit security results were pulled live the same month. Aggregates only; the case study is anonymized.